Delivery is included in the price unless otherwise stated. Items will be sent via Royal Mail, ParcelForce or other courier and should take 3 to 5 working days to arrive.
If you require express delivery please contact me via email - firstname.lastname@example.org. This will incur an additional charge.
Under the Consumer Contracts (Distance Selling) Regulations 2000, you are entitled to cancel your contract by giving me notice before you receive the goods or within 14 days of receipt of the goods. If you wish to cancel your order prior to dispatch of goods please email email@example.com.
If you are unhappy with the goods for any reason, please return them to me (unused and undamaged) within 14 days of delivery and I will refund or replace them. In this case you will be liable to pay for postage. If the goods arrive damaged or faulty then I will refund your return postage costs.
Refunds will be made via the same method of payment used to purchase the goods once I receive the goods back from you.
If you are not able to return the goods in a perfect condition or in suitable packaging then I may charge you for any reduction in value of the goods as a result.
You will be responsible for all returned goods until I receive them. Please obtain a proof of postage certificate or other means of verifying carriage to me when returning any part of you order.
None of the above will affect your statutory rights.
My return address is: Rosemary Vanns, Kinder Farm House, Malcoff, Chapel-en-le-Frith, High Peak. Derbyshire. SK23 0QR